Refund policy

Return & Refund Policy

We want you to be satisfied with your AUTVORA purchase. If you are not completely satisfied, you may request a return within 30 days of delivery.

Return Eligibility

To be eligible for a return, the item must be in the same condition in which you received it, with all included accessories, manuals, and original packaging. You will also need your order number or other proof of purchase.

To request a return, please contact us before sending the product back. Items returned without prior authorization may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your product is damaged, defective, or you received the wrong item, contact us as soon as possible so we can evaluate the issue and provide an appropriate solution.

Compatibility

AUTVORA Wireless CarPlay Adapters are designed for compatible vehicles that already have factory wired Apple CarPlay. Please verify compatibility before purchasing. If you are unsure whether your vehicle is compatible, please contact us before placing your order.

Return Shipping

If the return is due to a defective, damaged, or incorrect item, we will provide instructions regarding return shipping.

For returns due to a change of mind, ordering the wrong product, or other reasons not caused by an error on our part, the customer may be responsible for return shipping costs.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved. If approved, the refund will be issued to your original payment method.

Please allow additional time for your bank or credit card provider to process and post the refund.

Original shipping charges, if any, are generally non-refundable unless the return is due to an error on our part or required by applicable law.

Non-Returnable Items

Items that have been damaged through misuse, unauthorized modification, improper installation, or normal wear and tear may not qualify for a refund.

Cancellations

If you need to cancel an order, please contact us as soon as possible. Once an order has been processed or shipped, we may not be able to cancel it, and a return may be required instead.

Contact Us

For return or refund questions, please contact us through the contact information provided on our website.